This is a perfect example of the quality support you receive when companies allow overseas idiots to handle their most precious commodities….their customers.  the following is the chat log from a recent request for the simplest bits of information on a Linksys product.  what you don’t see is that after this chat I actually called the 800 number only to be put on hold, have to speak to an additional two agents and ended up with the wrong answer all together.  Total time wasted…..1 hour 25 minutes.

Hi, my name is Eprilleta F. (10535). How may I help you?
john: hi i have a question about your wireless ip cameras
john: specifically the software that comes with it
Eprilleta F. (10535): May I know first the model, version and serial number of the device if you already have it?
john: WVC200 and i dont own it
Eprilleta F. (10535): Thank you for that.
Eprilleta F. (10535): Are you from US?
john: yes
Eprilleta F. (10535): The said device is actually beyond my support, but let us see if I can answer your question. If not, I can try to transfer you to the right technician.
john: what i would like to know is how many cameras the linksys internet camera viewer and recorder utility can accomodate
Eprilleta F. (10535): Let me verify that with my superior.
Eprilleta F. (10535): I’m sorry, I need to transfer you to the right technician so that you’ll be assisted properly.
Eprilleta F. (10535): Please give me 2 minutes.
john: ok
Eprilleta F. (10535): By the way, we have just found out that your device is beyond our support.
Eprilleta F. (10535): Please give me another 2-3 minutes to further verify this with my superior.
john: as in you dont make it anymore?
john: or you dont make the software or bundle the software anymore?
Eprilleta F. (10535): Linksys make that device, but we have other dedicated teams or technicians who can assist you with the said device.
john: i see and you are transferring me to them now yes?
Eprilleta F. (10535): I’m sorry, it is not also possible for me to transfer to the other chat technician because the said device is beyond our support. You can call our dedicated team for the said device at this number, (866) 606-1866. But, regarding your question, the camera viewer can view one camera at a time. If you have 5 cameras, you can view each camera one at a time.
Eprilleta F. (10535): But, the WVC200 can support up to 10 simultaneous remote users.
john: ok thats not what i just found in the user guide which says 9 cameras
john: does this ‘other group’ have a live chat line??
Eprilleta F. (10535): I’m sorry, but they don’t have the live chat line. Please call their number for your other inquiries so that your questions will be addressed properly. I really do apologize for the inconvenience.
john: right. you guys should have one call center containing people who know all the products. any way i will call the other team. im into this support question for too long already. thanks for not much
Eprilleta F. (10535): I really do apologize for the inconvenience.
john: disconnected
Eprilleta F. (10535): disconnected